The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
The Luxury Collection · Marriott International
Who runs this hotel?
Three different companies can sit behind one hotel. How this works
- OperatorThe company responsible for the hotel's day-to-day operations — hiring and training staff, service, food and beverage, housekeeping and revenue management. It can be different from both the owner and the brand.
- HEI Hotels & Resorts →
- BrandThe name on the door. The brand company sets standards and supplies the reservation system and loyalty programme — but it does not always run the hotel itself.
- The Luxury Collection → · Marriott International
- OwnerThe company that owns the building as a real-estate asset. Owners are often property developers, REITs or investment funds, and they may have no role in daily operations.
- DiamondRock Hospitality →
- Management model
- Third-party operated by HEI Hotels & Resorts
Not the brand company — The Luxury Collection supplies the name; HEI Hotels & Resorts runs the hotel.
✓ VerifiedLast checked 2026-08-13· Operator officialView evidence
OperatorOperator official
HEI Hotels & Resorts is explicitly identified for this property in the cited Tier 1 source.
heihotels.com ↗retrieved 2026-08-13
Owner
Cited as the source for the owner of this hotel: DiamondRock Hospitality.
heihotels.com ↗retrieved 2026-08-09
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View hotel →Same brand. Different people running it.
The Luxury Collection hotels side by side — the operator column is where they differ.
| Hotel | City | Operated by |
|---|---|---|
| The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicagothis hotel | Chicago | HEI Hotels & Resorts |
| HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa | Kyoto | Mitsui Fudosan Resort Management |
| Suiran, a Luxury Collection Hotel, Kyoto | Kyoto | Mori Trust Hotels & Resorts |
| IRAPH SUI, a Luxury Collection Hotel, Miyako Okinawa | Miyakojima | Mori Trust Hotels & Resorts |
| Shisui, a Luxury Collection Hotel, Nara | Nara | Mori Trust Hotels & Resorts |
| The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel | Tokyo | Seibu Prince Hotels Worldwide |
| Hotel Grande Bretagne, a Luxury Collection Hotel, Athens | Athens | Marriott International |